Refund policy

Refund & Return Policy

Effective date: January 10, 2026

This policy applies to purchases made from The

M.A.C.K Mindset ("we," "us," "our").

1) Returns & Exchanges

Because many of our items are made to order, we do not offer traditional returns or exchanges for wrong size, change of mind, or buyer's remorse.

We will make it right if:

Your item arrives damaged
Your item is defective
You received the wrong item

2) Return/Issue Window

To be eligible for a replacement or refund, you must contact us within 7 days of delivery.

3) How to Request a Refund/Replacement

Email our support team with:

Your order number
The item name(s)
A brief description of the issue
Clear photos of the item and packaging (required for damage/defect/wrong item claims)

If your claim is approved, we will provide one of the following:

A replacement (preferred when available), or
A refund to your original payment method

4) Refund Timing

If approved, refunds are processed back to your original payment method. Processing times can vary by bank/payment provider, but typically take 5-10 business days after approval.

5) Non-Returnable Items

The following items are not eligible for return or refund (except in cases of damage/defect/wrong item:

Gift cards
Items marked final sale
Items damaged due to normal wear and tear, misuse, or improper care

6) Shipping Costs

Original shipping costs are non-refundable.
If the issue is our error (damaged/defective/wrong item), we will cover the cost to reship a replacement when applicable.

7) Cancellations & Order Changes

If you need to cancel or change an order, contact us as soon as possible. Because items may go into production quickly, we cannot guarantee cancellations or changes once an order has been processed.

8) Lost, Stolen, or Delayed Packages

If tracking shows your package was delivered but you can't locate it: